Terms of service

Terms of Service

The Biltong Bandit – Terms & Conditions

Last Updated: May 2026

Welcome to The Biltong Bandit ("we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website (www.thebiltongbandit.co.za) ("Website"), your purchase of our biltong and related products ("Products"), and any associated services ("Services").

By accessing our Website or purchasing our Products, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must stop using the Website immediately.

1. DEFINITIONS

"Customer", "you", "your" means any user of the Website or purchaser of our Products.

"Products" means any food goods, beverages, merchandise, or related items sold by The Biltong Bandit.

"Business Days" means Monday to Friday, excluding South African public holidays.

"CPA" refers to the Consumer Protection Act 68 of 2008.

"ECTA" refers to the Electronic Communications & Transactions Act 25 of 2002.

"POPIA" refers to the Protection of Personal Information Act 4 of 2013.

2. ONLINE ORDERS & ACCOUNT REGISTRATION

2.1 Registration

You may be required to create an account to place orders. You agree to:

  • provide accurate, current, and complete information,

  • keep your login credentials secure,

  • and notify us immediately of any unauthorised access or suspected security breach.

We are not responsible for any loss arising from the misuse of your account caused by your failure to safeguard your credentials.

2.2 Order Process

Your order constitutes an offer to purchase Products from us. We reserve the right to accept, decline, limit, or cancel any order for reasons including (but not limited to):

  • stock availability,

  • pricing or description errors,

  • suspected fraud or abuse,

  • inability to verify payment,

  • suspected resale activity,

  • or operational or courier limitations.

Order acceptance only occurs once your order has been packed and dispatched.

2.3 Order Confirmation

You will receive an automated order confirmation via email once payment is successfully received.

If you do not receive confirmation within a reasonable period, please contact:
hello@thebiltongbandit.co.za

3. PRODUCT INFORMATION

3.1 Accuracy

We take reasonable care to ensure that all product descriptions, images, nutritional information, and pricing displayed on our Website are accurate.

However:

  • actual products may vary slightly from photographs,

  • packaging may differ between production batches,

  • and weight variations may occur due to the natural drying process of meat products.

3.2 Ingredients & Allergens

Our Products may contain or come into contact with common allergens.

Ingredient and allergen information is provided on product packaging and/or product pages where applicable.

It remains your responsibility to review ingredient and allergen information before purchasing or consuming any Product.

4. PRICING & PAYMENT

4.1 Prices

Unless stated otherwise:

  • all prices are quoted in South African Rand (ZAR),

  • inclusive of VAT,

  • and subject to change without prior notice.

4.2 Payment Methods

We accept approved payment methods displayed at checkout, including:

  • credit and debit cards,

  • EFT payments,

  • and other supported payment gateways.

Orders paid via EFT will only be processed once cleared funds reflect in our account.

We reserve the right to refuse or cancel any transaction at our discretion.

4.3 Pricing Errors

In the event of an obvious pricing, promotional, or system error, we reserve the right to cancel affected orders and issue a full refund.

5. ORDER CANCELLATIONS

5.1 Customer Cancellations

Orders may be cancelled before midnight on the day prior to dispatch.

Due to the perishable nature of our Products, cancellations after dispatch are generally not permitted, except where required under applicable consumer protection legislation.

5.2 Supplier Cancellation

We reserve the right to cancel any order due to:

  • stock shortages,

  • pricing inaccuracies,

  • courier limitations,

  • inability to deliver to the supplied address,

  • suspected fraud,

  • or operational constraints.

In such cases, customers will receive a full refund for affected orders.

6. DELIVERY & SHIPPING

6.1 Delivery Methods

We currently offer:

  • Nationwide Home Delivery via Pargo,

  • and Pargo Pickup Point Delivery throughout South Africa.

Delivery availability may vary depending on courier coverage and servicing schedules.

We do not deliver to PO Boxes.

6.2 Delivery Timeframes

Estimated delivery timelines are as follows:

  • Pargo Pickup Point Delivery: 1–3 Business Days

  • Nationwide Home Delivery: 2–7 Business Days

These delivery estimates are provided as guidelines only and are not guaranteed.

Delays may occur due to:

  • weather,

  • public holidays,

  • courier operational constraints,

  • remote-area servicing schedules,

  • public unrest,

  • load shedding disruptions,

  • or other circumstances beyond our reasonable control.

6.3 Remote & Outlying Areas

While we offer nationwide delivery throughout South Africa, certain regional, rural, township, farm, and outlying areas may incur additional courier charges imposed by our logistics partners.

If your delivery address falls within a high-cost or remote courier zone, The Biltong Bandit reserves the right to:

  • request an additional courier surcharge prior to dispatch,

  • offer delivery to a nearby Pargo Pickup Point,

  • or cancel and refund the affected order if delivery is not commercially viable.

Any additional charges will always be communicated to you before dispatch.

6.4 Risk & Ownership

Risk in the Products transfers to you upon successful delivery or collection.

For security and food safety reasons:

  • parcels may not be left unattended,

  • and delivery may require an adult recipient or valid collection PIN.

If delivery fails due to:

  • incorrect customer information,

  • failed delivery attempts,

  • refusal to accept delivery,

  • or non-collection from a Pickup Point,

additional re-delivery or return shipping charges may apply.

6.5 Return to Sender Parcels

Pargo Pickup Point parcels not collected within the prescribed holding period may be returned to our warehouse.

Customers may be held liable for:

  • return shipping fees,

  • storage costs,

  • and re-dispatch fees where applicable.

7. RETURNS, REFUNDS & DEFECTIVE GOODS

7.1 Statutory Rights

Nothing contained in these Terms limits or excludes any rights afforded to consumers under the CPA.

7.2 Perishable Products

Due to the perishable nature of biltong and dried meat products:

  • we do not accept change-of-mind returns,

  • opened Products may only be returned where defective,

  • and customers should report issues within 48 hours of delivery or collection where reasonably possible.

This does not limit any statutory rights under the CPA.

7.3 Eligible Refunds or Replacements

You may qualify for a refund, replacement, or store credit where:

  • Products are defective,

  • unsafe,

  • contaminated,

  • spoiled within the Best Before period,

  • materially inconsistent with their description,

  • or incorrectly supplied.

7.4 Return Procedure

To initiate a return or claim, please email:
hello@thebiltongbandit.co.za

Include:

  • your full name,

  • order number,

  • photographs of the issue,

  • and a detailed description of the problem.

We reserve the right to inspect or collect Products before approving any refund or replacement.

7.5 Return Costs

Where a Product is confirmed defective, we will cover reasonable return or collection costs.

For non-defective returns or customer-caused delivery issues, additional courier fees may apply.

7.6 Refund Processing

Approved refunds will generally be processed within 14 Business Days to the original payment method used at checkout.

8. INTELLECTUAL PROPERTY

All Website content, including:

  • branding,

  • logos,

  • text,

  • photographs,

  • recipes,

  • graphics,

  • marketing material,

  • and product names,

remains the exclusive intellectual property of The Biltong Bandit (Pty) Ltd.

You may not:

  • reproduce,

  • distribute,

  • modify,

  • commercially exploit,

  • scrape,

  • or use our intellectual property without prior written permission.

Unauthorised use may result in legal action.

9. PRIVACY & PERSONAL INFORMATION

Your personal information is collected and processed in accordance with our Privacy Policy and applicable South African privacy legislation, including POPIA.

By using our Website, you consent to the collection and processing of your information as reasonably required to fulfil orders and provide Services.

10. MARKETING & COMMUNICATIONS

10.1 Consent

Marketing communications are sent in accordance with POPIA and applicable electronic communications legislation.

You may:

  • opt in to receive marketing communications,

  • or receive communications related to previous purchases where legally permitted.

10.2 Unsubscribe

You may unsubscribe from marketing communications at any time via:

11. LIABILITY & INDEMNITY

11.1 Limitation of Liability

To the fullest extent permitted by law, The Biltong Bandit shall not be liable for:

  • courier delays,

  • remote-area delivery limitations,

  • service interruptions,

  • allergic reactions where allergen information was provided,

  • spoilage caused after delivery or collection,

  • indirect losses,

  • consequential damages,

  • or loss of profits.

11.2 CPA Liability

Nothing in these Terms excludes liability that cannot legally be excluded under South African law, including liability arising under the CPA.

11.3 Customer Indemnity

You agree to indemnify and hold harmless The Biltong Bandit against losses arising from:

  • misuse of Products,

  • unauthorised resale,

  • unlawful Website activity,

  • fraudulent conduct,

  • or breach of these Terms.

12. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate South African courts.

Parties agree to first attempt good-faith informal resolution before initiating formal legal proceedings.

13. CHANGES TO THESE TERMS

We reserve the right to amend or update these Terms at any time.

Updated Terms will be published on our Website and become effective immediately upon publication.

Continued use of the Website constitutes acceptance of the revised Terms.

14. CONTACT DETAILS

The Biltong Bandit (Pty) Ltd
Website: www.thebiltongbandit.co.za
Email: hello@thebiltongbandit.co.za