Shipping policy

Shipping Policy


At The Biltong Bandit, we are committed to getting our premium biltong into your hands as efficiently as possible. Below are the terms that govern our shipping and returns processes.

1. Processing & Fulfilment

Order Cut-off

Orders placed before 12:00 PM (Monday to Friday, excluding public holidays) are typically packed and prepared for courier collection on the same business day. Orders placed after the cut-off time will be processed on the next business day.

Dispatch Timing

Courier collection is generally scheduled for the same business day where possible, but may occur on the following business day depending on collection schedules and order volumes.

After-Hours Orders

Orders placed after 12:00 PM, over weekends, or on public holidays will be processed on the next available business day.

2. Delivery Options & Secure Receipt

Pargo Pickup Point Delivery

Estimated Delivery Time: 1 – 3 Business Days.

You will receive a unique collection PIN via SMS and/or email. This PIN, together with valid identification, is required to collect your parcel.

Nationwide Home Delivery

Estimated Delivery Time: 2 – 7 Business Days.

In-Person Receipt Required

To ensure the security and integrity of our food products, all door-to-door deliveries must be received in person. Couriers are not authorised to leave parcels unattended at gates, entrances, estates, or residences.

No PO Boxes

We do not deliver to PO Boxes.

3. Shipping Rates, Free Shipping & Remote Area Surcharges

We offer Free Nationwide Delivery on orders over R1200 which is applied automatically at checkout where eligible, subject to the following conditions:

Weight Limit

Free shipping applies to orders up to 5kg volumetric or actual weight.

Overweight Surcharge

Orders exceeding 5kg may incur a per-kilogram surcharge depending on the delivery region.

Remote & Outlying Areas

While we offer nationwide delivery across South Africa, certain regional, remote, farm, township, and outlying areas may incur additional courier charges beyond our standard shipping rates.

If your delivery address falls within a high-cost or remote courier zone, The Biltong Bandit reserves the right to contact you regarding:

  • an additional shipping surcharge,

  • an alternative delivery method,

  • or delivery to a nearby Pargo Pickup Point.

We will always communicate any additional charges with you before dispatching your order.

Additional Remote Area Charges

Additional courier charges may apply depending on the destination and courier routing requirements. Any additional costs will always be communicated before dispatch.

Order Tracking

Once your order has been collected by our courier partner, you'll receive an email containing your tracking link so you can follow your delivery every step of the way.

4. Uncollected Parcels (Return to Sender)

Pargo Pickup Point parcels are held for 8 calendar days before being returned to our warehouse.

Return to Sender Fees

If an order is returned due to non-collection, failed delivery attempts, incorrect customer information, or refusal of delivery, the customer may be held liable for any return shipping or re-dispatch fees incurred.

These fees must be settled before the parcel can be re-released or re-dispatched.

5. Easy Returns via Pargo

We want you to be completely satisfied with your purchase. If there is an issue with your order, we offer a streamlined return process through our logistics partner, Pargo.

How to Return

Returns can be dropped off at any participating Pargo Pickup Point nationwide.

Start a Return

Not happy with your order? No problem, click here to log your easy return now and choose your preferred Pargo Point.

Return Conditions

Due to the perishable nature of our products:

  • Due to the perishable nature of our products, we ask that any issue is reported within 48 hours of receipt or collection wherever reasonably possible. This notification period does not limit any rights you may have under applicable consumer protection law.

  • Where possible, products should remain sealed in their original packaging. Opened products may still be considered where a manufacturing or quality concern is reported.

  • Return approval is required prior to shipment.

6. Delivery Delays & Courier Limitations

While we work closely with our courier partners to ensure timely delivery, delivery may be delayed by circumstances outside our reasonable control, including:

  • severe weather,

  • public unrest,

  • strikes,

  • load shedding disruptions,

  • remote-area servicing schedules,

  • courier operational delays,

  • or circumstances beyond our reasonable control.

Once an order has been handed to our courier partner, delivery timelines are subject to the courier's operational network. Estimated delivery timelines are provided as guidelines only and are not guaranteed.

7. International Shipping

Currently, we only ship within South Africa.

For future international shipping enquiries, please contact our support team directly.

Shipping FAQ

How long does delivery take?

  • Pargo Pickup Point Delivery: 1 – 3 business days

  • Nationwide Home Delivery: 2 – 7 business days

Delivery times may vary slightly depending on your location and courier servicing schedules.

Do you deliver nationwide?

Yes — we deliver throughout South Africa via our courier partner, Pargo.

Do you deliver to farms, rural towns, or remote areas?

Yes, however certain remote or outlying areas may incur additional courier charges depending on the delivery location.

If additional charges apply, our team will contact you before dispatching your order.

Why was I contacted about an additional shipping fee?

Some areas in South Africa fall outside standard courier routes and attract additional courier surcharges from our logistics providers.

In these cases, we may:

  • request an additional shipping contribution,

  • suggest delivery to a nearby Pargo Pickup Point,

  • or offer an alternative delivery solution.

What is a Pargo Pickup Point?

Pargo Pickup Points are secure collection points located at more than 4,000 trusted retail locations across South Africa.

Once your parcel arrives, you’ll receive a collection PIN via SMS/email to collect your order.

How long will Pargo hold my parcel?

Pargo will hold your parcel for 8 calendar days before it is returned to sender.

Can the courier leave my parcel at my gate or door?

For food safety and security reasons, deliveries should be accepted in person and should not be left unattended unless specifically authorised by the courier and customer.

Do you deliver to PO Boxes?

No — we currently only deliver to valid physical street addresses and Pargo Pickup Points.

What happens if my parcel is returned to sender?

If your parcel is returned due to non-collection, incorrect delivery details, or failed delivery attempts, additional re-delivery charges may apply.

Do you offer free shipping?

Yes — we offer free nationwide shipping on orders over R1200, subject to standard weight and delivery limitations.

We offer free standard nationwide delivery on qualifying orders over R1,200, applied automatically at checkout, subject to the weight and remote-area conditions.

Can I return biltong products?

Due to the perishable nature of our products, returns are handled on a case-by-case basis and must be initiated within 48 hours of receiving your order.

Questions about shipping?

Our team is always happy to help.
hello@thebiltongbandit.co.za