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General FAQs
What makes The Biltong Bandit different?
We focus on premium-quality South African biltong made using carefully selected cuts, traditional curing methods, and bold flavour profiles — without unnecessary fillers or shortcuts.
Are your products halaal certified?
Yes — all of our products and ingredients are halaal certified.
Is your biltong made in South Africa?
Yes — all of our products are proudly produced in South Africa.
Do your products contain preservatives?
Some products may contain approved preservatives to maintain freshness and food safety. Full ingredient information is available on each product page and packaging.
Do you offer subscriptions?
Subscription offerings may become available in future. Follow us or join our mailing list for updates.
Can I send an order directly to someone as a gift?
Absolutely. Simply enter the recipient's delivery details at checkout.
Do you offer gift boxes or bundles?
Yes — selected bundles, gift boxes, and promotional packs may be available throughout the year. If you are looking for something specific, please reach out to our team and we will gladly assist where possible.
Do you offer sliced and unsliced biltong?
Product options may vary depending on availability and current ranges. Please contact us directly if you are looking for a specific cut, slice thickness, or preparation style.
Is your chilli biltong very spicy?
Heat levels vary by product, but flavour profiles are generally designed to balance spice and flavour rather than overwhelming heat.
Why does my biltong look different from previous orders?
Biltong is a naturally cured meat product, meaning colour, texture, fat content, and dryness may vary slightly between batches. These natural variations are normal and part of authentic biltong production.
How long does biltong stay fresh?
Shelf life varies per product, but Best Before dates are printed on all retail packaging. Once opened, we recommend consuming products within a few days for optimal freshness and texture.
How should I store my biltong?
For best freshness: keep sealed products in a cool, dry place, avoid direct sunlight or excessive heat, and once opened, store your biltong in a sealed container or airtight bag to help maintain freshness. Our products are crafted for immediate enjoyment and are best consumed fresh once opened.
Can I return biltong products?
Due to the perishable nature of our products, returns are handled on a case-by-case basis and should generally be reported within 48 hours of delivery or collection.
How to Start a Return: We have partnered with Pargo to make returns simple and convenient. Returns can be dropped off at any participating Pargo Pickup Point nationwide.
Step 1 — Contact Us: Email hello@thebiltongbandit.co.za. Please include your full name, order number, photographs of the product and issue, and a brief description of the problem.
Step 2 — Use the Returns Portal: Once your return request has been acknowledged by our team, you can generate your return shipping label via our returns portal: https://returns.pargo.co.za/the_biltong_bandit
If your order was purchased through one of our stockists or retail partners, please contact them directly, as their individual return and refund policies may differ from those of The Biltong Bandit.
My order arrived damaged — what should I do?
Please contact us immediately at:
hello@thebiltongbandit.co.za
Please include:
- your order number,
- photographs of the issue,
- and a brief explanation of the problem.
Our team will assist as quickly as possible.
If your order was purchased through one of our stockists or retail partners, please contact them directly, as their individual return and refund policies may differ from those of The Biltong Bandit.
Shipping & Delivery FAQs
Do you deliver nationwide?
Yes — we deliver throughout South Africa via Pargo with home deliveries and click and collect offering 4000+ Pargo collection points.
Do you offer free shipping?
Yes — qualifying orders over R1200 may qualify for free shipping, subject to standard delivery and weight limitations.
How long does delivery take?
Pargo Pickup Point Delivery: 1–3 business days. Nationwide Home Delivery: 2–7 business days. Delivery times may vary depending on location and courier servicing schedules.
What happens if I do not collect my Pargo parcel?
Pargo holds parcels for a limited collection period before returning them to sender. Additional re-delivery charges may apply for uncollected parcels.
What is a Pargo Pickup Point?
Pargo Pickup Points are secure collection locations situated nationwide at partnered stores and retailers. Once your parcel arrives, you'll receive a collection PIN via SMS/email.
Can I change my delivery address after ordering?
Please contact us as soon as possible. Once an order has been processed or dispatched, address changes may not always be possible.
Why was I contacted about an additional shipping fee?
Some remote or outlying areas fall outside standard courier delivery zones and may incur additional courier surcharges. Where applicable, we will always contact you before dispatching your order.