Refund policy

Return and Refund Policy


At The Biltong Bandit, we stand by the quality of our products. Every pack is guaranteed for freshness and quality up to the "Best Before" date printed on the packaging.

Legal Note: This policy is provided in addition to your statutory rights under the Consumer Protection Act (CPA) and the Electronic Communications & Transactions Act (ECTA). Nothing in this policy limits or excludes your rights regarding defective or unsafe goods.

1. When We Offer Refunds or Credits

We gladly offer a credit or refund if:

  • The product develops contamination or a safety issue inside a sealed pack while still within its Best Before date.

  • The product is found to be faulty or not of merchantable quality.

  • The product has been opened, but you provide a detailed and reasonable explanation for the return, which we accept on a case-by-case basis.

Perishable Goods Notice: For food items, please notify us within 48–72 hours of receipt/collection. Prompt notification helps us investigate the batch and resolve your issue quickly.

2. How to Start a Return

We have partnered with Pargo to make returns effortless. You can drop off your return at any of the 4,000+ Pargo points nationwide.

  1. Email Us: Contact hello@thebiltongbandit.co.za with your Name, Order Number, and photos of the product/issue.

  2. Use the Portal: Once we have acknowledged your request, visit our returns portal to generate your shipping label:

    The Biltong Bandit Returns Portal


  3. Drop Off: Take the parcel to your preferred Pargo Point.

3. Return Shipping Costs

  • Defective/Incorrect Items: If the return is due to a defect, contamination, or our error, The Biltong Bandit will cover the cost of the return shipping or collection.

  • Change of Mind: Under the ECTA, the 7-day "cooling-off" period typically does not apply to perishable food items. However, if we agree to a change-of-mind return for non-perishable gear or unopened items, the return shipping cost is the responsibility of the customer.

  • Return to Sender: As noted in our Shipping Policy, if a Pargo parcel is not collected within 8 days and returned to us, the customer is liable for the return fee before the order can be released or re-sent.

4. Conditions for Returns

  • Packaging: Products should be in their original packaging where possible.

  • Hygiene: For opened food products, returns must be handled in a way that ensures safety and hygiene.

  • Partial Returns: If a product has been partially consumed, we reserve the right to issue a partial refund based on the returned quantity and our inspection.

  • Storage: We cannot accept returns if the product has been compromised due to poor storage (e.g., left in a hot vehicle) or misuse after delivery.

5. Inspections & Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method within 14 working days.

  • Late Refunds: If you haven’t received your refund after 14 working days, please first check your bank account and contact your bank/card issuer, as processing times vary. If you still need help, contact us at hello@thebiltongbandit.co.za

6. Purchases from Retailers

If you purchased our product from an authorised stockist or partner, please handle the return directly with that store. Their specific return policy will apply to the sale.